At Ivo Pack, customer satisfaction is our top priority. We understand that there may be circumstances where you need a refund. Please read our refund policy carefully to understand your rights and obligations regarding refunds.
1. Full Refund:
- Eligibility: You are eligible for a full refund if you request it within three (3) days of your purchase.
- Conditions: A full refund is applicable if one of the services or products has not been downloaded, damaged, or doesn’t work.
- Process:Â To initiate a full refund, please contact our support team within three days of your purchase. Once your request is approved, the refund will be processed to the original payment method used at the time of purchase.
No Refund Policy for Delivered Products
All sales of digital products on our website are final. Once the product (such as a game key, subscription code, or digital account) is delivered via email or directly on the website, we do not offer refunds, exchanges, or cancellations.
This policy is necessary because:
Digital items cannot be returned like physical goods
Once a key or account is delivered, it may be used, copied, or shared
3. Refund Processing:
- Refunds will be processed within 5-10 business days after approval.
- The refund will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.
4. Non-Refundable Items:
- Certain products or services may not be eligible for a refund. These exceptions will be clearly stated at the time of purchase.
5.📬 Contact Information
If you believe you’re eligible for a refund under the conditions above, please contact us at:
📧 Email: ivopack001@gmail.com
📞 Phone: +212 620198017
Include the following in your message:
- Your order number
- The product name
- A clear explanation of the issue
- Screenshots or proof, if available
✅ Final Note
By purchasing from hdgame.shop, you agree to this Refund Policy. We encourage all customers to read product descriptions carefully and ask any questions before placing an order.
Thank you for your understanding and trust.