Effective Date: [July 19, 2025]
At hdgame.shop, customer satisfaction is important to us. However, due to the digital nature of our products, we have specific rules regarding refunds.
🔁 1. No Refund Policy for Delivered Products
All sales of digital products on our website are final. Once the product (such as a game key, subscription code, or digital account) is delivered via email or directly on the website, we do not offer refunds, exchanges, or cancellations.
This policy is necessary because:
- Digital items cannot be returned like physical goods
- Once a key or account is delivered, it may be used, copied, or shared
🚫 2. Exceptions (Only in Rare Cases)
Refunds may be granted only under the following exceptional circumstances:
- You received a wrong product that is different from what you ordered
- The key or code is invalid and confirmed not working (after checking our delivery records and screenshots)
- You contacted us within 24 hours of receiving the product and provided proof
📌 Important: We reserve the right to deny any refund request if we believe the product has already been used or activated.
🛠️ 3. Problem with a Product? Contact Us First
If you’re having trouble with your product (e.g., activation issues), please contact us before requesting a refund. Our support team will:
- Help you activate the key or use the product properly
- Check if there’s an issue with your account or system
- Replace the product if it’s clearly defective
📬 Contact Information
If you believe you’re eligible for a refund under the conditions above, please contact us at:
📧 Email: ivopack001@gmail.com
📞 Phone: +212 620198017
Include the following in your message:
- Your order number
- The product name
- A clear explanation of the issue
- Screenshots or proof, if available
✅ Final Note
By purchasing from hdgame.shop, you agree to this Refund Policy. We encourage all customers to read product descriptions carefully and ask any questions before placing an order.
Thank you for your understanding and trust.